Terms & Conditions

1. General information
These Terms & Conditions apply to bookings and stays at Villa Dionna, operated by IGER, inženirske, gradbene in energetske rešitve, Matej Mali s.p. The accommodation is located at Babna Gora 7a, 3223 Loka pri Žusmu, Slovenia. By making a booking or staying at the property, the guest confirms that they have read and accepted these terms.

2. Booking and reservation
Reservations are made through the website or by direct contact. A booking becomes valid once it has been confirmed by Villa Dionna and, where applicable, payment or deposit requirements have been fulfilled. We reserve the right to refuse or cancel a booking if the information provided is incomplete, inaccurate, or if the accommodation is unavailable.

3. Prices and payment
Prices are shown on the website or communicated directly during the booking process. Payment terms, deposit requirements, and cancellation conditions may vary depending on the stay dates and booking method. Unless stated otherwise, all charges must be paid according to the instructions provided during booking.

4. Check-in and check-out
Check-in and check-out times are communicated before arrival or at the time of booking. Guests must respect the agreed arrival and departure times so the property can be prepared properly for the next stay. Early check-in and late check-out are only possible if explicitly approved.

5. Guest responsibilities
Guests are expected to use the property with care, follow house rules, and respect the quiet enjoyment of neighbours and other guests. Any damage, missing items, or extra cleaning caused by the guest may be charged to the guest. The guest is also responsible for the behaviour of all persons included in the reservation.

6. House rules
Smoking, pets, parties, and other special conditions are allowed only if explicitly approved by Villa Dionna. Guests must comply with the rules communicated before or during their stay. If the guest seriously violates the rules, Villa Dionna may terminate the stay without refund, where legally permitted.

7. Cancellations and changes
Cancellation and modification conditions depend on the booking terms shown during reservation. Requests to change or cancel a booking should be sent as soon as possible by email. Refunds, if any, are processed according to the confirmed booking conditions.

8. Liability
Villa Dionna is not responsible for loss, theft, or damage to guests’ personal belongings unless liability is required by mandatory law. Guests are responsible for their own health, safety, and travel arrangements while staying at the property.

Privacy Policy

1. Data controller
The data controller is IGER, inženirske, gradbene in energetske rešitve, Matej Mali s.p., operating Villa Dionna at Babna Gora 7a, 3223 Loka pri Žusmu, Slovenia. You can contact us at info@villadiona.com or +386 31 606 234.

2. What data we collect
We may collect personal data you provide when you make a booking, ask a question, or communicate with us. This may include your name, email address, phone number, billing details, reservation dates, guest details, and other information needed to manage your stay. Similar Slovenian accommodation privacy policies also collect reservation data, contact details, and payment-related information for booking administration and legal duties.

3. Why we collect it
We use your data to handle bookings, communicate with you, provide accommodation services, process payments, comply with legal obligations, and keep accounting records. Slovenian hospitality privacy policies commonly rely on contract performance, legal obligation, and legitimate interest as the main legal bases.

4. Legal basis
We process personal data on the basis of:

• Performance of a contract, when needed to provide the accommodation service.

• Legal obligations, where accounting, tax, or guest-registration rules apply.

• Legitimate interests, for example to protect property or handle service-related communication.

• Consent, where required for optional communications or marketing.

5. Data sharing
We may share data only when necessary to operate the business, such as with payment providers, accounting services, booking systems, or public authorities where required by law. We do not sell your personal data.

6. Data retention
We keep personal data only for as long as needed for the booking, legal, tax, or accounting purposes for which it was collected. When the retention period expires, the data is deleted or anonymised unless a longer retention period is required by law.

7. Your rights
Under GDPR, you may request access to your data, correction of inaccurate information, deletion where legally possible, restriction of processing, or objection to certain processing. You may also withdraw consent where processing is based on consent.

8. Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, and disclosure. Access to personal data is limited to persons who need it to manage the business and guest reservations.

9. Cookies
The website may use cookies or similar technologies to function correctly, improve user experience, and analyse website traffic. Where required, we will ask for cookie consent before using non-essential cookies.

10. Contact and complaints
If you have questions about this policy or the way we process your data, contact us at info@villadiona.com. If you believe your data protection rights have been violated, you may contact the Slovenian Information Commissioner.